Terms & Conditions

  • We operate the websites www.elethea.com and www.elethea.co.uk (“our site”). We are Elequra Limited, a company registered in England and Wales under company number 07819484 and with our registered office at 28 Old Brompton Road, Suite 316, London SW7 3SS. Our VAT number is 127580018.
  • To contact us, please see our Contact Us page.
  • This page (together with any other pages on our site referred to in it) tells you information about us and the legal terms and conditions (“Terms”) on which we sell any of the products (“Products”) listed on our website (“our site”) to you. Our site is for personal use only.
  • These Terms will apply to any contract between us for the sale of Products to you (“Contract”). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products or by using our site, you agree to be bound by these Terms and the other documents expressly referred to in it, and you agree to comply with them.
  • You should print a copy of these Terms or save them to your computer for future reference. These Terms, and any Contract between us, are only in the English language.
  • Table of Contents:

    1. Our Products
    2. How the Contract is Formed Between You and Us
    3. Our Right to Vary These Terms
    4. Delivery and Returns
    5. Price of Products and Dellivery Charges
    6. Our Liability
    7. Events Outside of Our Control
    8. Communications Between Us
    9. Other Important Terms
    10. Privacy
    11. Use of Our Site
    12. Cookies

    1. 1.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
    2. 1.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site are approximate.
    3. 1.3 The packaging of the Products may vary from that shown on images on our site.
    4. 1.4 All Products shown on our site are subject to availability. We will inform you by e- mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.

    1. 2.1 For the steps you need to take to place on order on our site, please see our Ordering page.
    2. 2.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
    3. 2.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 2.4.
    4. 2.4 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.
    5. 2.5 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 5.4, we will inform you of this by e- mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

    1. 3.1 We may revise these Terms from time to time without notice to you.
    2. 3.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

    1. 4.1 Please refer to our Ordering page for details on how to return Products to us.
    2. 4.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
    3. 4.3 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our Ordering page.
    4. 4.4 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date. We shall not be liable for any delay in delivery.
    5. 4.5 Delivery will be completed when we deliver the Products to the address you gave us.
    6. 4.6 The Products will be your responsibility from the completion of delivery.

    1. 5.1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 5.5 for what happens in this event.
    2. 5.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
    3. 5.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
    4. 5.4 It is always possible that, despite our reasonable efforts, the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you in writing to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

    1. 6.1 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. In addition, we shall not be liable to you for any loss or damage arising as a result of our being prevented from performing our obligations under these Terms by reason of circumstances beyond our reasonable control.
    2. 6.2 We do not in any way exclude or limit our liability for:

      1. (a) death or personal injury caused by our negligence;
      2. (b) fraud or fraudulent misrepresentation;
      3. (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
      4. (d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
      5. (e) defective products under the Consumer Protection Act 1987; and
      6. (f) any other liability that cannot be excluded or limited by English law.
    3. 6.3 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether direct, indirect, special, incidental, consequential or of any other nature, and whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with (i) use of, or inability to use, our site, or (ii) use of or reliance on any content displayed on our site.
    4. 6.4 Subject to clause 6.2, in no event shall our maximum aggregate liability exceed one hundred pounds sterling.
    5. 6.5 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
    6. 6.6 We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

    1. 7.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 7.2.
    2. 7.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    3. 7.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

      1. (a) we will contact you as soon as reasonably possible to notify you; and
      2. (b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

    1. 8.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
    2. 8.2 If you wish to contact us in writing for any other reason, please see our Contact Us page.
    3. 8.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

    1. 9.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
    2. 9.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
    3. 9.3 A Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
    4. 9.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    5. 9.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    6. 9.6 Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
    7. 9.7 We will not file a copy of the Contract between us.
  • 10. PRIVACY

    1. 10.1 We are committed to protecting and respecting your privacy. This clause 10 sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read it to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Elequra Limited.
    2. 10.2 We may collect and process the following data about you:

      • Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Elequra Limited, and when you report a problem with our site.
      • If you contact us, we may keep a record of that correspondence.
      • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
      • Details of transactions you carry out through our site and of the fulfilment of your orders.
      • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access.
    3. 10.3 We may collect information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
    4. 10.4 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
    5. 10.5 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@elethea.com.
    6. 10.6 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
    7. 10.7 We use information held about you in the following ways:

      • To ensure that content from our site is presented in the most effective manner for you and your computer.
      • To provide you with information, products or services that you request from us or which feel may interest you, where you have consented to be contacted for such purposes.
      • To carry out our obligations arising from any contracts entered into between you and us.
      • To allow you to participate in interactive features of our service, when you choose to do
      • To notify you about changes to our service.
    8. 10.8 If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous sale to you. If you do not want us to use your data in this way, please tick the relevant box situated on the registration form (the form on which we collect your data).
    9. 10.9 We will not pass your personal information on to third parties. However, the following exceptions may apply:

      • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
      • If Elequra Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
      • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply these Terms and other agreements; or to protect the rights, property, or safety of Elequra Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
    10. 10.10 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@elethea.com.
    11. 10.11 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

    1. 11.1 This clause 11 sets out the terms between you and us under which you may access our site. This clause 11 applies to all users of, and visitors to, our site (whether as a guest or a registered user). Use of our site includes accessing, browsing, or registering to use our site. Please read this clause 11 carefully before you start to use our site, as it will apply to your use of our site. Your use of our site means that you accept, and agree to abide by, all the policies in this clause 11, as well as these Terms.
    2. 11.2 You may use our site only for lawful purposes. You may not use our site:

      • In any way that breaches any applicable local, national or international law or regulation.
      • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards.
      • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
      • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

      You also agree:

      • Not to reproduce, duplicate, copy or re-sell any part of our site.
    3. 11.3 We will determine, in our discretion, whether there has been a breach of this clause 11 through your use of our site.When a breach of this clause 11 has occurred, we may take such action as we deem appropriate. Failure to comply with this clause 11 constitutes a material breach of these Terms, and may result in our taking all or any of the following actions:

      1. (i) immediate, temporary or permanent withdrawal of your right to use our site;
      2. (ii) immediate, temporary or permanent removal of any posting or material uploaded by you to our site;
      3. (iii) issue of a warning to you; (iv) legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
      4. (v) further legal action against you; or
      5. (vi) disclosure of such information to law enforcement authorities as we reasonably feel is necessary.We exclude liability for actions taken in response to breaches of this clause 11. The responses described in this clause 11 are not limited, and we may take any other action we reasonably deem appropriate.
    4. 11.4 We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
    5. 11.5 Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
    6. 11.6 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms, and that they comply with them.
    7. 11.7 All content of our site, including text, images, source codes, logos, icons and photos and all other material, is the property of Elequra Limited or our affiliates, our licensors and/or our suppliers and is protected by copyright, trademarks, database and other intellectual property rights. Our site is for personal use only. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit any of the content of our site without our prior written consent and/or, where applicable, the prior written consent of our affiliates, our licensors and/or our suppliers.
    8. 11.8 The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
    9. 11.9 Any persons found negligently or wilfully breaching this Clause 11 shall be liable for all the losses and damages that this may cause to Elequra Limited, our affiliates, partners and licensors. Any content you provide to us will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content provided by you or any other user of our site.
    10. 11.10 We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
    11. 11.11 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than that set out above, please contact info@elethea.com.
    12. 11.12 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
  • 12. COOKIES

    1. This section is our effort to be in compliance with the EU Cookie Law (also known as the EU e-Privacy Directive).
    2. While visiting this site, your computer will be issued with one or many small files (called “cookies”) for the purposes of securing,managing and improving the services on our website. You can set your browser to refuse cookies or warn you before accepting them, but this will likely have a negative impact on the functionality of this site.
    3. A cookies that this site uses are as follows:
    4. CookieTypeDurationDescription
      __cfduidNon-Essential but HarmlessUntil Dec. 2019In order to protect our website from security threats such as hackers and to boost its performance, we route our DNS through CloudFlare. The “__cfduid” cookie is set by the CloudFlare service and stores no personally identifiable data.
      _ga and Google AnalyticsFairly IntrusiveSession - 2 YearWe collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. These cookies can include _ga, __utma, __utmb, __utmc, __utmz, and __utmv.
      PHPSESSIDEssentialSessionTo identify your unique session on the website.
      viewed_cookie_policyNon-Essential but Harmless1 YearThis cookie is pretty meta. It's there to confirm that you agreed to access the site despite the fact we use all these cookies. This cookie lets you only be notified once a year instead of being constantly reminded.
      wc_session_cookie_[hash]Essential1 DayThis cookie allows our ecommerce solution to keep track of your store actions and maintain a shopping cart with or without being logged in. It generally facilitates the customer's shopping experience.
      woocommerce_cart_[hash]EssentialSessionThis cookies allows our ecommerce solution to securely confirm your cart contents and facilitates customer experience.
      woocommerce_items_in_cartEssentialSessionThis cookie allows our ecommerce solution to keep track of your store actions and maintain a shopping cart with or without being logged in. It generally facilitates the customer's shopping experience.
      wordpress_[hash]EssentialSessionOn login, wordpress uses the wordpress_[hash] cookie to store your authentication details. Its use is limited to the admin console area and is needed to keep users securely logged in.
      wordpress_logged_in_[hash]EssentialSessionAfter login, wordpress sets the wordpress_logged_in_[hash] cookie, which indicates when you're logged in, and who you are, for most interface use.
      wordpress_test_cookieNon-Essential but HarmlessSessionWordpress test cookie
      wp-settings-[UID]Essential1 YearWordpress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
      wp-settings-time-[UID]Non-Essential but Harmless1 YearWordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
      wp-settings-time-[UID]WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.